Under general supervision of the Online Banking Supervisor, the Online Banking Support Specialist is responsible for performing operational duties relating to Internet Banking and Wire products and services. Assists the Online Banking Supervisor as directed; provides a full range of professional, technical and general support to customers and Bank personnel. This position is responsible for customer setups; prepares contracts and maintains customer files; responds to telephone and e-mail inquiries; resolves problems within given authority. Assists with audits, examinations, product upgrades and releases. Assists in training Bank personnel and customers on the features and benefits of Internet banking products and services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.
As a representative of Anchor Bank, this position, along with all others, is expected to adhere to high ethical standards and practices and to conduct him- or herself in accordance with Anchor Bank’s policies and procedures. In addition, he or she is responsible for managing the risks inherent in Anchor’s business over which control can be exercised. All employees are responsible for reporting any improper activities or risks they become aware of.
* There is a $500 signing bonus for this position.
Online Banking and Wire Processing Professional, Technical and General Support
Education and Experience
Other Knowledge, Skills, and Abilities
About Anchor Bank
Anchor Bank, N.A., has been helping Minnesota customers achieve financial success, one relationship at a time, since 1967. Always privately-held and family-owned, Anchor Bank has achieved its place as one of the largest community banks in Minnesota through a solid dedication to integrity, excellence, and commitment to its customers, its employees, and the communities it serves.
Our core values can be summarized as follows:
Do the right thing.
(Be) driven to deliver.
(Have a) collaborative spirit.
(Demonstrate) a commitment to serving our customers, employees, community and shareholders.
And critical to our success is attracting the right people.
Equal Opportunity/Affirmative Action Employer