Teller

US-MN-North St. Paul
Job ID
2017-1105
# of Openings
1
Category
Teller
Type
Part-Time
FLSA Status
Non-Exempt

Overview

Under direct supervision of the Assistant Bank Manager this position provides exceptional customer service, processes routine bank transactions and maintains accurate records of all transactions. This position is also responsible for being crossed trained in Customer Service duties.

  

 

Responsibilities

  • Processes customer transactions according to customer requests to ensure proper crediting or debiting of customer accounts, including all transactions received through mail, night drop or drop off’s. Transactions include cashing checks with assigned limits, processing savings and checking deposits and withdrawals, verifying signatures, processing loose coin transactions and accepting loan, credit card, utility and other payments.
  • Promotes bank products and services by recognizing and understanding customer needs and by gathering information about the customer’s businesses and activities.
  • Promotes bank products and services by recognizing and understanding customer needs and by cross-selling appropriate services to meet established bank goals.
  • Issues cashier and traveler checks.
  • Reconciles total deposits to ensure check is equal to deposit ticket and funds are available.
  • Processes cash advances.
  • Maintains proper currency/coin level in drawer, keeps cash secure and organized, and maintains a high level of safety for the Bank.
  • Identifies potential problems such as counterfeit currency, check forgeries, check kiting and robberies and seeks assistance and direction from Assistant Bank Manager and/or Senior Teller.
  • Thoroughly reviews all transactions and prepares related paperwork for the proof/processing department.
  • Provides extraordinary customer service by conducting business in a professional, friendly manner and by building long-term customer relationships.
  • Balances cash drawer by verifying that all currency/coin taken in and given out is equal to the amounts entered on the teller terminal.
  • Answers customer calls in a timely manner and, if necessary, directs calls to appropriate individual for specialized services.
  • Understands and adheres to all standard operating policies and procedures and Federal and State banking regulations.
  • Attends all required compliance, training and staff/bank meetings.

Qualifications

Education and Experience

  • Previous cash handling experience is strongly desired.
  • Previous customer service experience is strongly desired.

 

Competency Requirements

  • Business Acumen - Basic understanding of and ability to apply general business and financial concepts, basic understanding of the business, strong product knowledge and ability to understand and navigate the social and/or political dynamics within the organization.
  • Communication - Clear, effective, and focused written, verbal, and non-verbal communication skills; solid listening skills; ability to effectively persuade and influence others and develop rapport; strong ability to identify customer needs and offer products to meet those needs.
  • Decision Making/Problem Solving - Ability to systematically evaluate alternatives and make quality decisions in a timely manner, ability to take appropriate risks.
  • Customer Engagement - Displays empathy, focus, and responsiveness toward our customers; ability to build and maintain relationships; seeks and anticipates customer needs; exceeds customer expectations and ensures customer satisfaction.
  • Interpersonal Effectiveness - Demonstrates personal warmth, authenticity, and patience; considerate and shows respect for others; displays self-motivation and conducts affairs in a professional manner; seeks feedback and adapts behavior.
  • Functional Expertise - Has the functional and technical knowledge, skills, and abilities to be effective in the role and demonstrates a commitment to continuously learn and improve these skills; seeks assignments and roles that expand or improve functional abilities; displays an ability to perform work at a high level of volume without sacrificing quality.

 

Other Knowledge, Skills, and Abilities

  • Ability to respond to common inquiries or complaints from clients, vendors, regulatory agencies or members of the business community.
  • Ability to maintain confidentiality of all bank records and customer transactions.
  • Ability to calculate figures and amounts such as discounts, interest, commission and percentages.

 

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the SVP Talent Acquisition Manager, to fill a specific position.

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