This position performs a wide variety of Deposit Operations administration functions including: balancing & reconciling, ATM & Debit Card disputes & fraud review, exception item processing, check adjustments, returned mail, processing of summons, subpoenas, & search warrants, garnishment & levy processing, various review and/or remittance functions, dormant account activations, other miscellaneous maintenance. This position requires direct interaction with internal bankers. It is responsible for ensuring a positive customer experience through team collaboration and the delivery of quality customer service.
As a representative of Anchor Bank, this position, along with all others, is expected to adhere to high ethical standards and practices and to conduct him- or herself in accordance with Anchor Bank’s policies and procedures. In addition, he or she is responsible for managing the risks inherent in Anchor’s business over which control can be exercised. All employees are responsible for reporting any improper activities or risks they become aware of.
Completes balancing of daily and other periodic general ledger and internal account reconcilements.
Monitors daily ATM & Debit Card fraud alerts and reports as needed.
Processes ATM & Debit Card customer-initiated and bank-initiated disputes.
Completes daily Exception Item Processing functions:
Processes check adjustments on customer accounts and between banks.
Processes and monitors customer Returned Mail.
Reviews New Stop Payment report & monitors receipt of stop payment forms.
Completes system set-ups & maintenance on accounts and/or customer records (sweeps, Account Analysis exception pricing, customer information changes, etc.).
Completes summons, subpoena and search warrant requests as assigned.
Completes the monthly interest withholding reconciling & remittance.
Monitors Reg D letters and reports Reg D violations monthly.
Completes the quarterly Canadian Currency Re-Valuation process.
Annually completes Unclaimed Property reporting and remittance.
Processes incoming and outgoing check collection requests as received.
Prepares without-entry letter requests to other banks as needed and monitors for resolution.
Completes account verification requests.
Reviews the daily Activity on Dormant Accounts report to ensure proper procedures followed.
Processes collection company invoices/payments.
Processes signed dormant activation forms received from customers and bank locations.
Reviews monthly & other periodic reports and performs clean-up maintenance as needed.
Education and Experience
3+ years of banking experience required.
Other Knowledge, Skills, and Abilities
About Anchor Bank
Anchor Bank, N.A., has been helping Minnesota customers achieve financial success, one relationship at a time, since 1967. Always privately-held and family-owned, Anchor Bank has achieved its place as one of the largest community banks in Minnesota through a solid dedication to integrity, excellence, and commitment to its customers, its employees, and the communities it serves.
Our core values can be summarized as follows:
Do the right thing.
(Be) driven to deliver.
(Have a) collaborative spirit.
(Demonstrate) a commitment to serving our customers, employees, community and shareholders.
And critical to our success is attracting the right people.
Equal Opportunity/Affirmative Action Employer