Temporary Transaction Services Specialist II

US-MN-Apple Valley
Job ID
2017-1151
# of Openings
1
Category
Operations
Type
Temporary
FLSA Status
Non-Exempt

Overview

This position performs a wide variety of Deposit Operations administration functions including: balancing & reconciling, ATM & Debit Card disputes & fraud review, exception item processing, check adjustments, returned mail, processing of summons, subpoenas, & search warrants, garnishment & levy processing, various review and/or remittance functions, dormant account activations, other miscellaneous maintenance. This position requires direct interaction with internal bankers.  It is responsible for ensuring a positive customer experience through team collaboration and the delivery of quality customer service.  

 

As a representative of Anchor Bank, this position, along with all others, is expected to adhere to high ethical standards and practices and to conduct him- or herself in accordance with Anchor Bank’s policies and procedures. In addition, he or she is responsible for managing the risks inherent in Anchor’s business over which control can be exercised. All employees are responsible for reporting any improper activities or risks they become aware of.

 

Responsibilities

  • Completes balancing of daily and other periodic general ledger and internal account reconcilements.

  • Monitors daily ATM & Debit Card fraud alerts and reports as needed.

  • Processes ATM & Debit Card customer-initiated and bank-initiated disputes.

  • Completes daily Exception Item Processing functions:

    • Works the DDA, Savings, and General Ledger non-post items daily.
    • Performs daily review of stop payment suspect list for hits and processes returns accordingly.
    • Performs overdraft processing (outgoing returns) daily.
    • Completes Positive Pay process and returns customer checks as needed.
    • Reviews ACH Memo-Post Register & Invalid Pre-Notes Report daily & processes Notifications of Change (NOCs)
    • Processes all incoming & outgoing ACH return items and related NOC’s.
    • Processes daily all incoming and outgoing notifications for Large Dollar Returns.
    • Processes daily all incoming return items (chargebacks/re-deposits).
    • Processes ACH Death Notifications and ACH/check reclamations
  • Ensures daily file creation of customer notices for NSF’s/overdrafts, chargebacks, creditbacks, and re-deposited returns; prints & mails check chargeback notices.
  • Contacts bankers via phone, e-mail or fax to report exception item issues as needed
  • Enters and maintains exception processing messages for customer-specific chargeback instructions.
  • Processes Garnishments & Levies.
  • Processes check adjustments on customer accounts and between banks.

  • Processes and monitors customer Returned Mail.

  • Reviews New Stop Payment report & monitors receipt of stop payment forms.

  • Completes system set-ups & maintenance on accounts and/or customer records (sweeps, Account Analysis exception pricing, customer information changes, etc.).

  • Completes summons, subpoena and search warrant requests as assigned.

  • Completes the monthly interest withholding reconciling & remittance.

  • Monitors Reg D letters and reports Reg D violations monthly.

  • Completes the quarterly Canadian Currency Re-Valuation process.

  • Annually completes Unclaimed Property reporting and remittance.

  • Processes incoming and outgoing check collection requests as received.

  • Prepares without-entry letter requests to other banks as needed and monitors for resolution.

  • Completes account verification requests.

  • Reviews the daily Activity on Dormant Accounts report to ensure proper procedures followed.

  • Processes collection company invoices/payments.

  • Sets up Automatic Fund Transfers (AFTs) and maintains Automated Clearing House (ACH) transfers for customer accounts.
  • Processes signed dormant activation forms received from customers and bank locations.

  • Reviews monthly & other periodic reports and performs clean-up maintenance as needed.

  • Performs other duties as assigned by the Transaction Services Supervisor and/or Manager of Deposit Operations. 

 

Qualifications

Education and Experience

  • High school diploma or equivalent required.
  • 3+ years of banking experience required.

 

Competency Requirements

  • Business Acumen - Basic understanding of and ability to apply general business and financial concepts, basic understanding of the business, general product knowledge and ability to understand and navigate the social and/or political dynamics within the organization.
  • Communication - Clear, effective, and focused written, verbal, and non-verbal communication skills; solid listening skills; ability to effectively persuade and influence others.
  • Decision Making/Problem Solving - Ability to make good quality decisions in a timely and decisive manner and systematically evaluate alternatives.
  • Internal Customer Engagement - Displays customer focus and responsiveness, builds and maintains relationships effectively, seeks and anticipates customer needs, exceeds customer expectations.
  • Self Management – Strong time management, work prioritization, and organizational skills; detailed oriented; ability to clearly define objectives, set personal goals, and monitor progress; displays self-motivation; actively seeks feedback and adapts behavior.
  • Functional Expertise - Has the functional and technical knowledge, skills, and abilities to be effective in the role and demonstrates commitment to continuously learn and improve these skills; seeks assignments and roles that expand or improve functional abilities; ability to perform work at a high level of volume without sacrificing quality.

 

Other Knowledge, Skills, and Abilities

  • Ability to read, analyze and interpret banking reports.
  • Accurate ten key skills using a calculator or PC for addition, subtraction and account balancing.

 

About Anchor Bank

 

Anchor Bank, N.A., has been helping Minnesota customers achieve financial success, one relationship at a time, since 1967. Always privately-held and family-owned, Anchor Bank has achieved its place as one of the largest community banks in Minnesota through a solid dedication to integrity, excellence, and commitment to its customers, its employees, and the communities it serves.

 

Our core values can be summarized as follows:

Do the right thing.

(Be) driven to deliver.

(Have a) collaborative spirit.

(Demonstrate) a commitment to serving our customers, employees, community and shareholders.

 

And critical to our success is attracting the right people.

 

 

 

Equal Opportunity/Affirmative Action Employer

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